The Point: In our fast-paced, constantly connected world, it's easy to forget the power of listening. We often find ourselves multitasking, distracted, or interrupting others as they speak. But the truth is that listening is an essential aspect of communication and an important skill to develop.
The Power of Active Listening | Part 1 of 6
The Point: In our fast-paced, constantly connected world, it's easy to forget the power of listening. We often find ourselves multitasking, distracted, or interrupting others as they speak. But the truth is that listening is an essential aspect of communication and an important skill to develop.
How to Hold Your People Accountable?
Setting up a system of status updates is a powerful way to hold staff accountable. Whether it's an automated, automatic or asynchronous system, making it easy for team members to know when things are due will ensure that they follow through. This process should be simple enough for all team members
How Leadership Effectiveness Impacts Everything
Have you ever wondered how leadership effectiveness impacts everything from your sales to your financial results? Did you ever ask yourself that question or are you the type who believes that things only go one way when it comes to leadership and that your company is a unit that can be left to its
Essential Skills for the Post-Pandemic Leader
As a leader, some skills are more essential than others. But which skills? Sam Palazzolo, our Principal Officer at The Javelin Institute and Ashley Allen Seeley, Ph.D. recently took a deep dive to exam essential skills for the post-pandemic leader, broken down across three areas: 1 - Soft skills; 2
The Seven Levels of Customer Experience
The process of transforming any business can be a complicated one, but when you take into consideration the seven levels of customer experience for business transformation success, it gets much clearer. First off, let's look at the process by which customers enter your store or facility. On the
Selling Karma
Selling Karma asks you the following, "Should you be "nice" as a prospective customer, or "not so nice" in response to unsolicited sales (business development) approaches?" Selling Karma escapes most. Here's an example: A young, business development (BizDev) representative (BDR) walks fires up
The Artificial Intelligence Leader?
There's a lot of talk about Artificial Intelligence today. Some good, but mostly spelling disaster for the future workforce members. But what about Artificial Intelligence (AI) when it comes to leadership... Can there be ? Can we look forward to a future of AI enabled leaders that actually lead the
The Aikido Principle and Leadership
By definition, "Leadership is the management of relationships in a community, group or people." By extension, then, we must also understand that leadership is "the use of social influence to produce results." The Japanese philosopher, Mitsuru Ueshiba (the founder of Aikido), explains the