As a business scaling consultant, I was brought into an organization that had hit a wall. Despite years of success, the company struggled to adapt to shifting market conditions. Processes that had once been their strength now slowed them down, and their culture—once a source of pride—resisted the
Leadership Strategies for Change: Overcoming Optimism vs. Overwhelm
Leaders operate in the face of constant and rapid change today, tasked with guiding their workforce through unprecedented shifts. This reality is underscored by PwC's 2024 Global Workforce Hopes and Fears Survey, which reveals that employees are navigating significant transformations influenced by
Overcoming Resistance to Change
WHITE PAPER | Resistance to change refers to the reluctance or opposition of individuals or groups to accept or support a new idea, process, or initiative. It can manifest in various ways, such as passive resistance, active resistance, or sabotage. Resistance to change is common because change
The Seven Levels of Customer Experience
The process of transforming any business can be a complicated one, but when you take into consideration the seven levels of customer experience for business transformation success, it gets much clearer. First off, let's look at the process by which customers enter your store or facility. On the
Change Leadership Roundtable Discussion
I recently participated in a roundtable discussion on the topic of change leadership, and subsequently was interviewed about the Javelin Institute’s new program, “The BEST Leader in 30 Days!” (This program brings you 30 daily activities that’s recognized through research validation to equip you to