Have you ever wondered how leadership effectiveness impacts everything from your sales to your financial results? Did you ever ask yourself that question or are you the type who believes that things only go one way when it comes to leadership and that your company is a unit that can be left to its
Essential Skills for the Post-Pandemic Leader
As a leader, some skills are more essential than others. But which skills? Sam Palazzolo, our Principal Officer at The Javelin Institute and Ashley Allen Seeley, Ph.D. recently took a deep dive to exam essential skills for the post-pandemic leader, broken down across three areas: 1 - Soft skills; 2
The Seven Levels of Customer Experience
The process of transforming any business can be a complicated one, but when you take into consideration the seven levels of customer experience for business transformation success, it gets much clearer. First off, let's look at the process by which customers enter your store or facility. On the
Selling Karma
Selling Karma asks you the following, "Should you be "nice" as a prospective customer, or "not so nice" in response to unsolicited sales (business development) approaches?" Selling Karma escapes most. Here's an example: A young, business development (BizDev) representative (BDR) walks fires up
The Artificial Intelligence Leader?
There's a lot of talk about Artificial Intelligence today. Some good, but mostly spelling disaster for the future workforce members. But what about Artificial Intelligence (AI) when it comes to leadership... Can there be ? Can we look forward to a future of AI enabled leaders that actually lead the
The Aikido Principle and Leadership
By definition, "Leadership is the management of relationships in a community, group or people." By extension, then, we must also understand that leadership is "the use of social influence to produce results." The Japanese philosopher, Mitsuru Ueshiba (the founder of Aikido), explains the
Building Business Culture in Organizations
Where Does Business Culture Come From? In order to get a firm grip on the dynamics of business culture, it is important to first define it. In business, culture is a set of beliefs and values that guide and control the way employees interact with each other, the way they work and the way they
The Art of the Executive Briefing
There are many external circumstances that can affect your executive briefing to senior leaders. While you may have compiled the best statistics, computations, and relevant facts for an Executive Briefing, this “science” part of an Executive Briefing could very well be undermined if you don’t pay
CHRO Creating a Performance Culture
All things being equal, give us a company that has a performance culture versus a nonperformance culture. For example, in an M&A practice, culture acts as the fundamental driver of performance -- Strategy and execution fall in place with a strong performance culture reinforced by people.Sam