Retention rarely makes headlines. Most scaling conversations revolve around lead generation, acquisition funnels, and closing the next big deal. Yet, increasing customer retention rates by just 5% can boost profits by 25% to 95% (Harvard Business Review). The inverse is equally revealing—it costs
Scaling Product Innovation for Business Growth
Why Product Innovation Drives Disproportionate Growth For organizations seeking growth, product innovation is one of the few levers that consistently delivers outsize returns. According to McKinsey, one in five top-performing companies now generate 21% of their revenue from products and services