The Point: Omnichannel -- also spelled omni-channel -- is a multichannel approach to sales that seeks to provide customers with a seamless shopping experience, whether they're shopping online from a desktop or mobile device, by telephone, or in a brick-and-mortar store. We started thinking here at
The Leadership Challenge: Burnout
The Point: As a leader, you’ve experienced burnout. I’m not talking about physical burnout where you can’t take another step from exhaustion. What I’m referring to is the emotional exhaustion that results in depersonalization and decreased personal accomplishment at work. Perhaps it’s the latest
The Leadership Challenge: Decision-Making – Three Tips!
The Point: We all make thousands of decisions daily. Take for instance your drive into work today; Did you take the same route as you always do? Did you take the road less traveled? Would you alter routes if you heard about the accident ahead that has traffic snarled to a stand still? My point is
The Leadership Challenge: Commitments – 1 Tip!
The Point: In my “BEST Leader in 30 Days” leadership development program that’s soon to be released at my 501(c)(3) structured nonprofit, one of the five practices areas that will make you the BEST leader possible surrounds the concept of commitments. In theory, commitments are a relatively
The Leadership Challenge: Judgement
The Point: What type of judgement do you have as a leader? Is it sometimes good, sometimes bad? And in those judgement-times, how do you go about deciding which way to choose? After all, there is a “right” way and a “wrong” way when it comes to judgement (especially when you consider the outcome of
The Leadership Challenge: Productivity
The Point: Five hundred twenty-five thousand six hundred minutes in a year. Eight thousand seven hundred sixty hours. Three hundred sixty-five days. Twelve months in a year… You get where I’m going, that there are only so many hours in a day and once they are gone, they are indeed gone. We started
The Leadership Challenge: Surveys
The Point: We see a lot of surveys at both Tip of the Spear Ventures and The Javelin Institute (We’ve partnered with organizations to even create a few!) But a conversation with a client the other day caused us to wonder; "Why are we conducting surveys?", "What do we do with the data surveys