The Point: Has leading with emotional intelligence ever been more important? In today's fast-paced business environment, leaders need to be more than just knowledgeable and competent. They also need to have strong emotional intelligence. Emotional intelligence, or EQ, is the ability to understand
How Leadership Effectiveness Impacts Everything
Have you ever wondered how leadership effectiveness impacts everything from your sales to your financial results? Did you ever ask yourself that question or are you the type who believes that things only go one way when it comes to leadership and that your company is a unit that can be left to its
Essential Skills for the Post-Pandemic Leader
As a leader, some skills are more essential than others. But which skills? Sam Palazzolo, our Principal Officer at The Javelin Institute and Ashley Allen Seeley, Ph.D. recently took a deep dive to exam essential skills for the post-pandemic leader, broken down across three areas: 1 - Soft skills; 2
The Seven Levels of Customer Experience
The process of transforming any business can be a complicated one, but when you take into consideration the seven levels of customer experience for business transformation success, it gets much clearer. First off, let's look at the process by which customers enter your store or facility. On the
The Art of the Executive Briefing
There are many external circumstances that can affect your executive briefing to senior leaders. While you may have compiled the best statistics, computations, and relevant facts for an Executive Briefing, this “science” part of an Executive Briefing could very well be undermined if you don’t pay
CHRO Priority Number One – Employee Engagement
We all know that it's your people that are the key to organizational success and growth -- especially in the pandemic era! Chief Human Resource Officers (CHROs) indicate the need to engage their workforce for business survival.Sam Palazzolo, Principal Officer @ The Javelin Institute The year 2020
How to Effectively Deal with a Bad Virtual Boss
How to effectively deal with a bad virtual boss is a topic of conversation that I’ve recently had several times. In 2020, thanks in part to the COVID-19 pandemic and “work from home” mandates, the opportunity to take part in leadership and management development programs blossomed. I’ve often said
COVID-19 Leadership: Are You a Success or Failure? 3 Action Areas!
The Point: Grade yourself on your COVID-19 Leadership – Are you a success or a failure? You work your entire career to build your leadership brand. Day after day, week after week, and year after year you put forth a valiant effort (or, what we’d like call your “Blood, Sweat, and Spears!”) However,
Is Happiness a Requirement for Success?
Are you happy? Ask yourself right here/right now are you truly happy? It seems the world right now is not a very happy place. With a health pandemic raging on, long overdue protests taking place, and a world economy on the verge of collapsing the news headlines don’t share a lot to be happy about.